Last Updated: June 2026

At BookNookIt, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Opened DIY kits
  • Assembled or partially assembled kits
  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or incorrect item

We will review the information and provide a suitable solution, which may include a replacement, store credit, or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method within 5 business days.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was shipped

In these cases, BookNookIt will cover the return shipping costs.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

BookNookIt

Email: contact@booknookit.com

Website: https://booknookit.com